Transport Direct Website

What is the point of a website that is “Connecting People to Places”, when the information it produces does not provide the most accurate information and makes public transport journeys appear longer than they actually are.

Transport Direct is operated by Atos Origin, funded on a non-profit basis by the Department for Transport, Scottish Government and the Welsh Assembly. They state: “Our aim is to provide you with all the trusted information you need to find the best travel option to suit your particular circumstances.

Planning my new route to work recently:

Planning a journey from Saltaire to Otley Transport Direct suggests a journey time of 1hour 15 minutes!

Planning this journey manually using a rail timetable and a bus timetable the journey is only 59 minutes, saving 16 minutes on the official website.

Driving would take 25 minutes according to Transport Direct.

This is not the first example of Transport Direct being unable to provide accurate journey information which is available in other on-line sources.

People will not use public transport if they believe the journey time is “excessive” and worse “wrong”.

Reference: Journey from Saltaire to Otley, 7th June 2010 leaving after 6:30 am. PDF: Transport Direct

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